I paid $244 for one night at Silverado Lodge because we had attended a concert and didn’t want to drive after having a few drinks. We invited a few people from the hotel to our room. We had a large one-bedroom suite with a patio, and it wasn’t even 11:00 p.m. yet when we were told we were being too loud. Instead of giving us a warning or asking us to quiet down, the police were called and we were told to get ready to leave our room. The situation felt excessive and could have been handled much better. For the price we paid, I expected better customer service and a chance to resolve the issue before it escalated. Unfortunately, this experience left a very negative impression, and I wouldn’t choose to stay here again.

I had a late check-in. Had to pick up the key at a different hotel which was a little confusing but not bad. The fireplace however in my room wouldn’t lite properly; pretty convinced the starter is broken. Spent 30 minutes trying to figure it out and then called the front desk and was redirected to the other hotel where I picked up my key. The front desk there was extremely short with me and rude and told me they couldn’t do anything. I asked if they could move me to a room with a working fireplace and they told me they don’t issue the keys for the hotel. The hotel where I picked up my key doesn’t issue the hotel keys. Their tone was dismissive and they clearly didn’t care. They told me to take it up with the front desk tomorrow and I reminded them that I’m checking out tomorrow. I told them their guest services were really lacking and they hung up on me. What’s the point of booking a room with a fireplace if the fireplace is broken? Honestly the hostility and blatant dismissal of the employee was more aggravating than the broken fireplace. Anyone looking for a place to stay should look elsewhere. It’s not worth the headache.

It was a little confusing going to a different location for check in. Everything was under construction. But it wasn't really distributing. The bed was fabulous I slept well. It was clean and easy to navigate. I didn't do the reservation or check in, just along for the ride. But I think it went well. I was surprised they are all individually owned rooms, and there was no daily housekeeping. But it was good. Beautiful peaceful location. Brad helped us to our room the first night, and we saw him again the next night. He remembered our names, so friendly and was engaged with how our stay and adventures were going. Highly recommend.

It was in the off season. Absolutely no one at the entire lodge was on site. Had to go to a different location just to check in. That is why it was rated the way I did. Had we been told that when we booked it, we probably would have stayed elsewhere. Looks like it would be a nice place to stay in the ski season.

We stayed early march 2026 and found the lodge great. Our one bedroom suite was spacious, clean and well appointed. Kitchen was great. Front desk staff and ski valet guys were fantastic. The 2 minute ride on shuttle was so easy and reliable and drops you off right next to Sunrise Gondola. Pool and hot tub were clean and large enough to accommodate lots of people. We certainly didn't experience any of the issues other people have expressed. We booked during Cyber Sale for 9 nights and they gave us a $450 charge card as a gift ($50 per night bonus) which came in very handy. Would stay again.

I rented a room at this property and had a very stressful experience. After falling behind on rent due to medical and financial hardship, I was told to vacate without receiving a formal written notice. I surrendered the keys on December 13, but my move-out paperwork later reflected a different date. I also did not receive a timely itemized statement explaining how my security deposit was applied. The lack of clear communication and formal documentation made an already difficult situation much more stressful. I would strongly recommend that future renters make sure they fully understand the lease terms, deposit structure, and eviction procedures before signing.

?????????? Silverado Lodge was a fantastic stay from start to finish. The property is clean, comfortable, and well maintained, making it easy to relax and feel at home. Morgan and Nathan at the front desk provided exceptional customer service - friendly, attentive, and professional throughout our stay. They were always helpful and made everything feel seamless and welcoming. The atmosphere was peaceful, the accommodations were well appointed, and everything we needed was readily available. We truly enjoyed our time and would absolutely recommend Silverado Lodge. We would happily stay again.

First time was a good time! We stayed in a condo style room--kitchen, large living room, large balcony over looking the lifts, queen bed, 2 full bathrooms- we LOVED it. Other things to note, all amenities worked well! Pool, hot tub, sauna and steam room. Gym not great, but it is something! Good, central location. Great to walk to eat, drink, snowboard etc.. easy shuttle to bus to main street. Excited to come back!

Terribly unclean. Disgusted in the state of the furnishings in our room. The rugs and cushions are stained and absolutely filthy. I don’t think the floors have ever been mopped. I felt terribly unclean the whole stay. The fireplace filled one of the rooms with a gas smell (extremely dangerous) and we couldn’t get a hold of anyone to come and take a look. Had to turn the gas line off ourselves. Absolutely do not recommend.

We had a beautiful suite with GREAT staff and service! Underground parking was so nice. Everyone was really friendly and attentive. Our family thoroughly enjoyed our stay!