Great experience all the way through! We only stayed one night as part of a cross-country road trip but we left with a wonderful experience. While the rooms were slightly dated and the full kitchen setup that obviously works more for family ski trips during Winter months didn't come in handy at all for us as a couple, the furnishing was neat and the decor all matched the design aesthetic of the entire property. The best part by far however were the people. Big shout out to Dallin and Andra especially for arranging our small request on such short notice and pulling through! Dallin went above and beyond and even showed us to our room with a short room tour, and Andra gave us excellent advice on our activities planning & itinerary. Everyone else whom we crossed paths with were energetic and always eager to help. The restaurant Powder has amazing food as well (the carrots side were literally the best I've ever had). I highly recommend checking them out regardless of staying at the hotel or not. We look forward to returning in the near future!

My day at the Waldorf Astoria Park City was exactly what I had hoped for. This beautiful mountain property offers a peaceful escape with thoughtful amenities throughout the experience. From complimentary valet parking to poolside SPF lotion, ice water, after-sun lotion, healthy snacks, refreshments, and teas in the spa relaxation room, every detail is designed to help guests unwind. The experience began with a warm welcome from the valet team, followed by a friendly and efficient spa check-in. I was then given a tour of the facilities by a knowledgeable staff member who answered my questions and made me feel comfortable from the start. The spa facilities are exceptionally clean, well-maintained, and fully stocked with amenities including towels, slippers, and even deodorant spray in the locker rooms. The pool area is spacious with attentive staff available for food and beverage service, along with two hot tubs and a wonderful dry sauna that shouldn't be missed. Overall, it was a relaxing and memorable day surrounded by the beauty of Park City. The combination of attentive service, well-appointed facilities, and a tranquil mountain setting made for an experience that felt both luxurious and effortless.

The Waldorf Astoria Park City in Park City, Utah set the standard for luxury from the moment we arrived. The location is outstanding, but what truly sets this property apart is the service. You expect exceptional hospitality at a Waldorf Astoria, yet the team somehow managed to exceed those already high expectations. My husband is a Hilton Honors Diamond member, and we were celebrating our anniversary as well as our first trip to Utah. The hotel made the occasion feel truly special. We were upgraded to a spectacular two-bedroom, three-bathroom duplex suite with a full-size washer and dryer, which made our stay even more comfortable. Every bedroom, along with the living room and private terrace, featured its own fireplace. Roasting marshmallows for s’mores on the terrace was one of the highlights of our stay. The pool was refreshing after a day of exploring, and I especially enjoyed a peaceful yoga class with Mary by the pool. The concierge team, especially Andra, Dallin, and Elle, went above and beyond in planning our week. They arranged a guided hike to Blood Lake with John and a lakeside lunch that became one of the highlights of our Utah vacation. Their thoughtful handwritten anniversary card was a personal touch we’ll always remember. The valet team deserves special recognition. I can honestly say I’ve never experienced a more efficient valet service. They were consistently friendly, welcoming, and had our vehicle ready in no time. The complimentary shuttle to Main Street was another fantastic amenity that made getting around Park City effortless. Every staff member we encountered was warm, attentive, and genuinely committed to making our stay unforgettable. If you’re looking for a memorable Park City experience, take my word for it and look no further.

We had a wonderful Anniversary trip. The spa team is spectacular. Elle and the concierge team was spot on with every request. It was amazing that every time we left the room when we came back it was refreshed and ready for our return. A special shout out to Dallan who made us feel so special with special touches. This place really knows how to pay attention to detail we can't wait to come back!!

We stayed in February 2026. It was the most spectacular vacation ever. The very definition of luxury service from the moment we arrived all the way through checkout. The spa is world-class, my wife enjoyed a self-care day while I took the kids skiing. She was absolutely glowing with the amenities that are offered. They have an on-site dedicated ski rental service, Ski Butlers, who also manage their ski valet and it was the most convenient rental experience we have ever had. They were very attentive to families with small children and we felt personally valued. The food that is offered at the resort is above-grade even for Park City, with delicious options for all palates! The entire experience was a blessing and we can’t wait to return!

Always a 10/10 visit at the Waldorf Astoria Park City. It feels like a home away from home. The second you walk in the door, the scent transports you to another place...a place you most definately want to be. The accomodations are wonderfully appointed and the staff is friendly, yet professional and accommodating. Kristin Bertrand in reservations exceeded our reservation requests. Makenzie Donaldson, front office manager, was warm, helpful and hospitable. Tyler at the bar at Powder was friendly and gracious and the entire valet staff, expecially, Jeff, are top notch. Can't wait to return.

We cannot say enough wonderful things about our stay at the Waldorf Astoria Park City. From the moment we arrived until the day we left, every member of the staff was incredibly friendly, helpful, and genuinely committed to making our stay special. A special thank you to Dallin, who went above and beyond throughout our visit. There was truly not one negative thing we could say about the service we received. Our room was spotless, beautifully maintained, and the beds were exceptionally comfortable. On our first night, we experienced an issue with the air conditioning, but the staff addressed it immediately. They moved us to a room directly across the hall for the night while they resolved the problem, making the entire situation seamless and stress-free. Dallin also offered the house car for transportation into town and back. The vehicle was always clean, and our driver, Laurentiu, was absolutely wonderful. He was friendly, professional, welcoming, and made us feel safe and well taken care of every time we rode with him. He was another standout member of an already incredible team. One of our favorite moments was when we realized we had missed the complimentary s'mores. Dallin thoughtfully saved s'mores kits for each of us so we wouldn't miss out on the experience. It was such a thoughtful gesture and perfectly reflects the level of hospitality we experienced throughout our stay. We just checked out and are already planning our next trip back. The Waldorf Astoria Park City exceeded our expectations in every way. The outstanding service, attention to detail, and genuine kindness from team members made this a stay we won't soon forget. We cannot recommend staying here enough.

Wow! The service here is amazing. From the moment you walk in the door, you are greeted with friendly and kind team members. The welcome apple cider drink is a great touch to shake off some of the cold. We had an issue with our room, and Sandra and her manager swooped in and took such good care of us, they really went the extra mile to make sure we were happy. The team in the restaurant, Powder, are all wonderful, friendly, and knowledgeable. Additionally, Bruna, the hostess, was super wonderful. She saw we were still eating dinner, and the homemade s’mores packets were being put away, and she was leaving for the night, but she went and surprised us by putting some aside for us before she left. How thoughtful and kind! The service here is second to none, and the food and drinks are delicious. The location is so convenient, especially with the gondola right outside your front door, and the ski valet makes it so easy and nice to ski in and ski out. So impressed with this entire team. We will tell our family and friends to stay here for their next ski trip.

Ski valet is fantastic and the nightly hot cocoa is amazing. Big issue with service: the night shuttle was one van for way too many people, and staff kept passing us back and forth like a hot potato. Ended up waiting outside in near-freezing rain for an hour before someone finally helped us get an Uber. Morning coffee is basically water, breakfast sausages were super dry, and the Aesop toiletries were inconsistent, one of the bottles seemed fake! Great location and cozy touches, but service and some basics need serious improvement.

Our recent stay at the Waldorf Astoria was extremely disappointing and far below what we expect from a property carrying this brand name. What is marketed as an ultimate five-star resort felt closer to a one-star experience where basic standards and guest care were consistently lacking. From the moment we entered the room, issues were apparent. We found hair in the shower upon arrival, and throughout our stay there was no hot water in the sinks. At a property of this caliber and price point, cleanliness and fully functioning plumbing should be absolute baseline expectations — not problems guests have to deal with. We arrived close to midnight after a six-hour flight, exhausted and planning to order room service. The room service line went straight to voicemail. After calling the front desk, we were informed that the restaurant was completely closed — not just for room service, but entirely — and therefore no room service was available at all. Instead, we were told we could order McDonald’s delivery. Being directed to fast food upon arrival at what is supposed to be a premier luxury resort was unacceptable. The lack of proper food and beverage standards continued throughout the stay. Basic five-star offerings were missing — for example, there were no non-dairy milk options for coffee to go, only regular milk. We heard multiple guests complaining about the same issue. At this level, having options like oat milk should be a given, not something unavailable. Amenities were also poorly managed. One of the two hot tubs was closed, leaving the other overcrowded and unusable. The pool was so cold that no one used it. These are core resort features, yet they felt neglected. Despite being marketed as ski-in/ski-out, the property does not truly offer that convenience. The “trail” back to the hotel is actually a golf course, which in February had no snow on it. Guests must walk to the gondola and ride it down just to return to the property — very misleading for a ski destination hotel. As we were departing on our final day, we noticed that the entire third floor — including our room — had developed a disgusting odor. We were grateful we were leaving as it became noticeable, but it was yet another example of how this property seemed to drop the ball at every turn. To make matters worse, much of the staff felt indifferent and disengaged. There was a noticeable lack of urgency, warmth, and accountability throughout our stay. This experience did not reflect five-star standards in service, amenities, or overall execution. Unfortunately, this stay was far below the level expected from the Waldorf Astoria name.