I was not impressed. While the customer-facing employees act like this is a 5-star property, I would rate it as a 2- or 3-star hotel at best. The renovations are purely cosmetic. They added new wallpaper, a nice entryway, and updated fixtures in the rooms, but everything else is strictly basic. Service was severely lacking. We didn't have enough soap, shampoo, or toilet paper for a one-night stay. We had to ask multiple times for restocking; the first time, they brought soap but no toilet paper. We had to go back two more times just to get a single extra roll. The amenities were equally disappointing. The gym features one low-quality weight bench and a Peloton bike that requires you to create your own account to even use it. Worse, the room was a stifling 80-85 degrees in the afternoon with no way to adjust the temperature. Unless you plan on doing a light 15-minute walk on the treadmill, expect to leave in a puddle of sweat. The pool is large, but as soon as I jumped in, I noticed 5 or 6 Band-Aids wrapped up in hair floating on the bottom. The water was murky and had a weird smell. There are only about 5 lounge chairs for the entire hotel, and a busy road runs right behind the pool area, so forget about any peace and quiet. Furthermore, the hotel restaurant is way overpriced for the mediocre quality of the food. Most frustrating of all are their deceptive pricing tactics. The lemonade and cookies they serve for two hours a day, the robes, the pool access, and the gym access aren't actually "free." They publish a competitive rate online, then tack on hidden charges, group it into a "destination fee," and claim state law requires it. I know this because it's exactly what the manager told me... twice. That is 100% B.S. The state does not require hotels to charge customers for anything other than local and state taxes on rooms. Waiting to spring hidden fees on guests until after they've left is just unethical. I would have given a better rating if they had simply included everything in the upfront price. Like I said, I'm not impressed. Lower your rates, be transparent, provide better service, and you'll earn a better rating. Most things in Park City are overrated, and this hotel is no exception. Save your money and stay somewhere else.

I don’t know where to begin as Hotel Thaynes provided excellent accommodations for our first time to Park City. We stayed 5 nights in mid-June for a summer getaway to run and bike in a new place. It is truly a hidden gem, located only 1.5 mi from downtown PC, with free shuttle service to and from the hotel. It is also very close to cycling and running paths, as well as mountain bike trails, easy to run/ride to and from with very little encounter to vehicle traffic. Our needs were perfectly met with the amenities (guest laundry, sauna, steam room, fitness gym). During the hot summer, the parking garage kept our car and bikes protected from the heat (and a single pour of hail). We appreciated the availability of EV charging to help us get on the road without having to stop at a supercharger. The rooms were very clean, with chic mountain interior design. The front desk staff and shuttle drivers were very friendly and accommodating. I felt the staff always went out of their way to assist. Another plus, the in-hotel restaurant Versante is an easy option after a long day of being outside, with high quality food (pizza, pasta). No complaints!

I stayed at Hotel Thaynes in Park City for my husband’s work retreat, and it ended up being a really pleasant place to spend a few days. It has a comfortable, easygoing feel that made the whole trip smoother than I expected. From check?in to checkout, everything just worked the way it should, which I always appreciate when I’m tagging along on a work trip. The room was clean, comfortable, and had everything we needed. The bed was good, the space felt well kept, and nothing felt worn out or neglected. I liked that it was simple and uncluttered — just a nice room where you can relax at the end of the day. The bathroom was clean and had enough space to actually move around, which is always a plus. The staff was genuinely friendly. Not overly formal, not stiff, just normal, helpful people who seemed to care about making sure guests were taken care of. Check?in was quick, housekeeping did a great job, and anytime we needed something, someone handled it without any hassle. It made the stay feel easy. One of the best parts was the shuttle service. Getting downtown in Park City can be a pain if you’re dealing with parking, so having a shuttle available made a huge difference. Our driver — and I hate that I forgot her name — was awesome. She was upbeat, easy to talk to, and gave us great suggestions on places to check out. She made the rides feel fun instead of just transportation. Honestly, she added a lot to the experience. The location worked really well for what we needed. It’s close enough to everything without being right in the middle of the busiest areas. It was quiet at night, which I appreciated, and still only a quick shuttle ride or short drive to Main Street. Whether we were heading out for dinner or meeting up with the work group, nothing ever felt far. Overall, Hotel Thaynes is a solid, comfortable place to stay in Park City. The rooms are nice, the service is great, and the shuttle is a huge perk. It made my husband’s work retreat feel more like a little getaway for both of us.

We had an awesome stay here. All the staff were super friendly and helpful. Clean room, nice gym, indoor/outdoor pool and hot tub with great views and attached restaurant where we had breakfast everyday. Also can’t forget the daily chocolate chip cookies which were a nice touch!

From the minute I entered the hotel and was greeted by Brittney to the minute I left 5 days later, I had the most pleasant, comfortable and welcoming stay! The hotel is clean, modern and best of all, the decor has you feeling like you're staying at someone's cozy mountain home. From the restaurant with its delicious gluten free options, to the sauna, to the large outdoor seating areas with fire pits and swing chairs, I thoroughly enjoyed my time at Hotel Thaynes and would recommend it to families and business travelers alike!

I stayed at the Hotel Thaynes a couple of weeks ago. The hotel had a fun vibe with a nice open fireplace/sitting area when you walk in. I took advantage of the outdoor jacuzzi on many nights as well as the sauna. The room was very nice and clean. The hotel is in an excellent location with plenty of restaurants a short drive away. The hotel had a convenient, free shuttle to and from various nearby locations. If you don't mind walking, there are a few restaurants a 15 minute or so walk from the hotel. The restaurant in the hotel itself was also quite good. I had a couple of their salads and the cauliflower soup and all were delicious. The pizza smelled great but I was eating healthy and didn't try any. However, what most impressed me was the level of service of the hotel staff. The staff and management went above and beyond in making sure my stay was good. I forgot contact solution and even though they didn't have any on hand, they tracked some down for me! And all of them I met were very kind. I look forward to staying there again soon.

This is the second year we stayed here. Pleasantly surprised to find out that the Old Peaks Hotel got a makeover and mostly the same friendly staff. We booked almost a whole year ahead and was glad the new management honored the reservation. The ski and downtown shuttles were fantastic and the onsite restaurant is delicious! The new rooms are more spacious than before too. Crystal and Brittany along with the whole team really made our experience very special. Absolutely recommend this hotel to everyone.

I cannot explain how much this hotel saved our trip. We had outstanding service all week and then our flights got cancelled and we were stuck in Utah for another 2 days. The staff was very attentive and always smiling. They always remembered details about my group and I then asked follow up questions based on conversations from a day or two ago. Brittany was an absolutely fabulous help during our chaos of staying an extra two days. The shuttle drivers were attentive and always helpful with recommendations or accommodating pickups. The weekday park city mountain shuttle driver (I believe her name was Tenley) was my favorite. It was a very close competition though. I cannot recommend this place enough. ALSO they had hot chocolate and cookies everyday when we came back from the mountain such a cute touch.

Rooms was clean and beautiful. Staff was amazing and very accommodating. We were able to rent skis on the main floor, they had free hot chocolate and cookies every day, and the breakfast from the hotel restaurant was so good! Wife has Celiac and she was able to get an omelette and they even made her gluten free almond flour pancakes, plus there was no cross contamination so she didn't get sick. They also have a shuttle that took us to and from deer valley ski resort, and to our dinner reservations later on. Will definitely use this hotel again for our next ski trip!

Amazing hotel, staff is very friendly and nice. The rooms are nice and get cleaned regularly. Amenities are amazing, there is an indoor hot tub, an outdoor hot tub, an indoor pool, outdoor pool, and a sauna and steam room. There is also a fitness center that was very clean, and to top it off it’s 5 minutes away from the park city ski resort. Overall a hotel worth staying.